Luxury Chill Store Policy and Terms
Luxury Chill Store Policy
1. Introduction:
Luxury Chill welcomes its valued customers to its online store. This policy defines the terms and conditions governing the use of the website and purchasing processes. By using the website or placing orders via WhatsApp, you implicitly agree to these terms.
2. Products and Services:
Luxury Chill offers a variety of products, including food trucks, containers, carts, and kiosks. Detailed information for each product, including specifications and prices, is provided on the website.
3. Ordering and Purchasing:
\t•\tPlacing an Order: Customers can place orders through the online store.
\t•\tOrder Confirmation: After placing an order, the customer will receive a confirmation email with order details. For orders placed via WhatsApp, a confirmation message will be sent through WhatsApp. The official WhatsApp number for orders is: +966 56 660 7682.
\t•\tPayment: Payments are accepted through multiple methods, including credit cards and bank transfers.
4. Shipping and Delivery:
\t•\tProduction Time: The production time for each cart, container, or any product ranges between 25 and 90 days maximum.
\t•\tShipping Costs: Additional shipping costs may apply based on the size, weight, and delivery location of the product.
\t•\tDelays: In case of unexpected delays, the customer will be notified as soon as possible.
\t•\tOrder Reception: The customer is responsible for receiving the order. If the product is shipped through a third-party shipping company, the shipping company bears any damages during delivery. Luxury Chill assumes no responsibility, and the customer cannot hold the company liable for damages caused by the shipping company.
5. Cancellation and Return Policy:
\t•\tCancellation, Returns, and Exchanges: Orders are non-cancellable, non-refundable, and non-exchangeable after payment or after signing the contract.
\t•\tFailure to Receive the Order: If the customer fails to receive the order within 3 days of the scheduled delivery date, cancels the order, or does not respond, the order will be canceled, and ownership of the product will revert to the company. 90% of the product value will be deducted, and only 10% will be refunded. Please note that the amount paid is allocated to the production of the product based on the customer’s requirements, making a full refund impossible.
6. Warranty and Maintenance:
\t•\tWarranty: The company provides a 5-year warranty covering manufacturing defects in cladding and metal only.
\t•\tMaintenance:
\t1.\tProduct Inspection Before Dispatch:
\t•\tCustomers must inspect the product thoroughly before requesting it to be dispatched from the factory.
\t•\tAdequate time will be provided for the customer or their representative to conduct the inspection and confirm that the product meets all required specifications.
\t•\tOnce the product is dispatched, it is considered final acceptance of the product’s condition.
\t2.\tMaintenance Requests After Delivery:
\t•\tAfter the product has been delivered, maintenance requests will only be accepted with the company’s approval.
\t•\tThe company reserves the right to evaluate the product’s condition and review the request before approving any maintenance work.
\t•\tIf the issue falls within the warranty scope (such as specified manufacturing defects), the request will be handled according to the warranty terms.
\t3.\tGeneral Notes:
\t•\tThe company is not responsible for any damages caused by misuse or negligence after the product has been delivered.
\t•\tMaintenance requests outside the warranty scope may incur additional charges based on the nature of the work required.
7. Modifications After Delivery:
Once the product has been delivered, the customer is not entitled to request any additional modifications to the product.
8. 3D Design Service:
\t•\tNumber of Designs Provided: When requesting the 3D design service, only three designs will be provided to the customer.
\t•\tDesign Selection: If none of the provided designs are selected, the order will be canceled immediately, and the customer will not be eligible for a refund.
9. Privacy and Security:
Luxury Chill is committed to protecting its customers’ privacy. All personal information is handled with strict confidentiality and will not be shared with any third party without the customer’s consent unless required by governmental or security authorities.
10. Marketing and Advertising of Products:
\t•\tThe company reserves the right to market and advertise any product it provides to customers without prior approval from the customer.
\t•\tThe company may publish images or videos of the product on its social media platforms, showcase it in its online store, or resell it.
\t•\tIf the customer wishes to restrict the company from publishing the product, a contract must be signed between the customer and the company for a specified financial amount, protecting the customer’s product rights.
\t•\tA small plaque containing the company’s details and information will be placed on all products.
\t•\tThe customer is not allowed to remove, cover, or alter this plaque. If the plaque is removed, changed, or tampered with, the company reserves the right to claim compensation for damages.
11. Amendments to Terms:
Luxury Chill reserves the right to amend these terms and conditions at any time.
12. Contact Us:
For any inquiries or feedback, please contact us through:
\t•\tPhone: +966 56 660 7682
\t•\tEmail: [email protected]
We thank you for your trust in Luxury Chill and look forward to serving you in the best possible way.
